Managing a large, fast-growing restaurant business can be challenging, even for the most experienced food operators. To reduce these headaches and position your restaurant business on the right path to success, you will need to invest in a restaurant management system that comes with the following features:
It goes without saying that the restaurant business requires speed. A slow system can inconvenience cooks, waters, and managers. The idea of speed in a restaurant management system extends to ease-of-use, fast hardware and an intuitive layout. A couple of seconds here or there could make a big impact (good or bad) on the service, food, drinks and the profit of your restaurant
Mention the word inventory to any restaurant owner or manager and you see an immediate reaction in most cases, it is one of dread. However, those who effectively use the right inventory control and reporting will tell you that that’s how they make their money. While inventory is not the most exciting side of any business, it is absolutely necessary if a restaurant is going to survive in the extremely competitive space. Inventory that is not only easy to input but also controls through a system is important when it comes to monitoring on what are usually thin margins. It is important that you look for a restaurant management system with an inventory management feature that makes it easy for you to track every item sold. This helps to ensure the profitable and long-term success of your restaurant business.
Today, marketing for your restaurants is solely based on your presence on the internet, especially social media. It starts with a well-designed website that provides relevant information to potential customers, including contact information, hours of service, menus, and links to relevant social media networks. These social media platforms are at the heart of an effective marketing strategy. A well done Twitter, Facebook or Instagram page allows restaurants to engage new and returning customers around the clock. It goes without saying that having people go out and share stories of your restaurant business is virtually effortless and priceless. Another approach that could be effective is collecting customer information such as email addresses to reach your potential customers. Today’s restaurant management system should offer features that give restaurant owners and managers to marker their database in real time. This is very important as it makes an immediate impact on your restaurant business.
Numbers never lie. Just like other businesses, it is important for restaurants to get actionable information from their reporting. It is crucial for restaurant managers and owners to have numeric insight into their business. Sales by an hour, department, type of food, etc., labor costs and the number of customers that have come through the door are just among the few features of the best restaurant management systems. Another important aspect to consider is that systems that can be accessed online have the advantage in reporting Key Performance Indicators (KPIs) since that can offer real-time analytics and be reporting from anywhere as long as there is the internet connection.
The importance of reliable technical support from, your restaurant management system provider can never be underestimated. Anyone who has previously worked in a restaurant knows the panic that arises when the system goes down. Knowing that you can get someone on the phone to troubleshoot the problem any time of the day or night is important in alleviating the problem and any issues that may arise. Again, web-based restaurant management systems have an advantage since support team can simply dial into the system and get the problem fixed in the shortest time possible. Among the many things that the technical support should help restaurant owners and managers with are initially set up, software upgrade, ongoing training, and credit card help. Although it is often overlooked, responsive and reliable technical support from your restaurant management system provider is important to the success and sanity of your restaurant.
Last but not least, you need to get a cloud-based restaurant management system that makes it easy to access detailed business reports of your restaurant from anywhere in the world. This is important as it eliminates the need to be physically present at your restaurant.